TERMS AND CONDITIONS Click and Collect Terms and Conditions. We reserve the right to cancel these conditions at any time. We endeavour to deliver the highest quality products to you at all times. If you feel that we have been unable to deliver you the quality you expect please contact us and we will be happy to discuss. Please be aware that during peak times there may be an additional wait on all orders or the click and collect system may be temporarily suspended. REFUND POLICY We will refund part or all of your order when: 1. you have contacted us within 4 hours of the collection time to alert us of any concern 2. Proof of problems can be substantiated 3. the item you have requested if unavailable. All orders are subject to availability We will not refund any orders that have not been collected within 15 minutes of the scheduled collection time. If the products are of unsatisfactory quality or misdescription you may return the products, at which time we will offer a replacement or a refund. No exchanges or refunds will be made for missing items or inadequate quantities once you have left the shop after collection. You should therefore check your order at the time of collection before leaving the shop. No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the product occurring after the products are collected. Refunds will be given in the same method as the order was paid. PAYMENT Click and collect orders must be paid for at the time the order is placed We accept payment by the following card types Mastercard credit, Mastercard debit, Visa credit Visa debit We are not responsible for and will not refund any fees or charges imposed by your bank, building or credit card company for processing any transaction or refund in relation to your order. CANCELLATION In the event of a cancellation a full refund will be given if it is cancelled a minimum of 60 minutes before its scheduled collection time. CONTACT ADDRSS Saltwater fish and chips Kiosk 4 and 5 The Forum Sea Road Felixstowe Suffolk IP11 2QN Telephone 01394 279859

REFUND POLICY We will refund part or all of your order when: 1. you have contacted us within 4 hours of the collection time to alert us of any concern 2. Proof of problems can be substantiated 3. the item you have requested if unavailable. All orders are subject to availability We will not refund any orders that have not been collected within 15 minutes of the scheduled collection time. If the products are of unsatisfactory quality or misdescription you may return the products, at which time we will offer a replacement or a refund. No exchanges or refunds will be made for missing items or inadequate quantities once you have left the shop after collection. You should therefore check your order at the time of collection before leaving the shop. No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the product occurring after the products are collected. Refunds will be given in the same method as the order was paid.